This blog post's thumbnail image was adapted from an image part of Jeffrey Tang's part 3/4 article - shared below.
While most designers are very busy, I trust that they are busy dealing with the usual UX deliverables (Personas, Sitemaps, Wireframes, User flows and Prototypes and usability reports etc) but that they are also mapping out where they are intentionally creating or have unintentionally created UX Debt.
I personally, don't consider having much experience in UX Debt management - but this seems to be a very important aspect of UX design that I don't hear much about. So, check out the articles below for more insight on UX Debt and how to manage, reduce and get rid of it altogether.
Managing UX Debt - HONGKIAT by Anna Monus
User experience debt inevitably happens over time. It’s the sum of overdue design and usability tasks derived from things like quick business decisions, design shortcuts, missed opportunities, time constraints, and other factors.
User experience debt is called a debt as it’s similar to real-life debt; we get something in the present, but only pay for it in the future. Until the debt is paid off, interest rates arise as a permanent cost.
"The manifestation of UX debt differs from site to site, but if we have a decreasing conversion rate or an increasing bounce rate in most cases we can suspect that we have accumulated a nice amount of UX debt."
Minimizing UX Debt PODCAST with Jack Moffett -
In this episode, we’re tackling this problem with our special guest Jack Moffett, a famous interaction designer and author. You’ll learn about three primary sources of UX debt, how to put together a UX debt inventory, how to deal with the issues and prevent potential problems in future.
The 3-Step Guide to Erasing Your UX Debt - UXPIN by Jack Moffett
"I recommend handling UX debt issues as bugs. The real benefit of this approach is that debt items can be entered and tracked using the same tools and business processes as bugs. This will ensure that they get reviewed and treated equally. A representative from the UX team on the issue review board should prioritize items, ensuring that usability issues get the full weight they deserve."
User Experience Debt - PERFICIENT DIGITAL by Jeffrey Tang
"The term “debt” itself misleading. It implies that the underlying problem is calculable and transactional. It isn’t, not always. You have a student loan with a specific interest rate that can be paid, given enough money. You can lower your credit card debt by transferring the balance. But even then, people often get out of financial debt through a change in spending habits, not by finding a bag of cash in the street.
Reducing UX debt is the same way. It’s a strategic problem rather than a transactional one. You can’t throw Flat UI or Parallax scrolling at problems requiring changes to organizational culture."
"If you do not do this in this early stage, for sure both you and your project/product are doomed and you will always end up compromising the experience and you may end up delivering the fastest feature which can be something that doesn’t add any value to the user."
Happy reading and debt reduction planning.